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Service Desk & User Support

Service Desk & User Support
Unparalleled Support

As your IT provider of choice, we will share your journey to success. We ensure that the systems we install always deliver to the performance required. make sure that the systems we install always perform as you need them to. Our group of professionals are constantly trained and updated within the latest information technology sphere, enabling us to advise you on how your company can best exploit them. The technical personnel responsible for our helpdesk are available around the clock, on-site, online, or on the phone as required.

All inclusive
All inclusive

All sites. All devices. All users. Unlimited support.

Helpdesk
Helpdesk

Based in Malta. No Bots. Manned 24/7.

IT strategy
IT strategy

Clear thought through road map for all your IT.

Security
Security

Multiple layers of security built-in.

Business Continuity
Business Continuity

High availabillity for mission critical systems as standard.

Cloud
Cloud

From Microsoft 365 to Azure and much more.

Onsite Servers
Onsite Servers

From file to ERP/CRM/CAD servers.

Single point of contact
Single point of contact

For all your IT and Telephony.

Backup & DR
Backup & DR

Built in as standard.

Flexibility
Flexibility

To adapt to your business needs.

Work from Home
Work from Home

Support for every work pattern.

Datacentre
Datacentre

Access to our state of the art datacentre.

Third Party
Third Party

We liaise with third parties to simplify your IT admin.

Fully managed
Fully managed

From upgrades to maintenance and strategy.

Procurement & Licencing
Procurement & Licencing

Expert advise in your best interest.

Exceptional Helpdesk Statistics

  • 99% customer satisfaction
  • 95% tickets responded in 1 hr
  • 91% same day fix
  • 92% fixed on first call
  • 88% calls answered in 3 rings
  • 100% monitored
  • 99.99% server uptime
Customer Satisfaction
Same Day Fix
Monitored
Get professional consultation about our Service Desk & User Support
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